Email Sending Logs, Status, and Troubleshooting

Q: How can I verify if my emails were successfully sent in digiRunner?

(Keywords: Mail Log, Email Delivery Status, Verify Sent Emails, digiRunner System Information)

A: You can track the delivery status of all system emails using the Mail Log feature.

1. Log in to the digiRunner management console.

2. Navigate to System Information → Mail Log from the left-hand menu.

3. The list displays all email attempts with key details:

• Recipient

• Subject

• Creation Date

• Result (Success/Failure status)

Reference: For detailed navigation steps, please refer to the Mail Log section in the documentation center.

Q: How can I filter or search for specific email records?

(Keywords: Search Email Logs, Filter Mail Records, Keyword Search, Date Range)

A: The Mail Log page provides powerful filtering tools at the top of the interface:

• Date Range: Narrow down results to a specific time period.

• Keyword Search: Quickly locate emails by searching for the subject, recipient address, or content keywords.

Reference: See the "Search Mail Logs" guide in the documentation center.

Q: How do I view the full email content or diagnose a delivery failure?

(Keywords: Email Failure Reason, View Email Body, Debug Email Sending, Error Message)

A: To investigate a specific email:

1. Click the details icon in the Action column of the Mail Log list.

2. You will be redirected to the Email Details page.

3. Here you can view:

• The full email message body.

• The final sending result.

• If the email failed, a specific Error message will be displayed at the bottom (e.g., "authentication error" or "invalid address"), helping you identify the root cause.

Reference: See the "View Mail Logs" guide in the documentation center.

Q: What steps should I take if all emails are failing to send?

(Keywords: SMTP Configuration, Email Sending Failure, Troubleshoot SMTP, Firewall Blocking)

A: systematic failures usually indicate a configuration or network issue. Please check the following:

1. Verify SMTP Settings: Go to System Configs > Setting (or System Settings → Email Configuration) and confirm that the SERVICE_MAIL_HOST, SERVICE_MAIL_USERNAME, and SERVICE_MAIL_PASSWORD are correct.

2. Check Network & Security: Ensure that your antivirus software or firewall is not blocking outbound SMTP connections.

3. Provider Verification: If you are using Gmail or a similar provider, ensure you have completed any required account self-verification processes.

• Note: Google often issues a security warning on the first SMTP attempt; you must approve this activity before sending can resume.

1. Retry: After fixing the issue, you can manually trigger a re-send from the Mail Log page.

Reference: For a complete guide on setting up your mail server, refer to the SMTP Configuration section in the documentation center.