Email Delivery Status and Troubleshooting

Q: How can I verify whether my emails were successfully sent in digiRunner?

A: You can verify the delivery status of system-generated emails using the Mail Log feature.

1. Log in to the digiRunner management console.

2. Navigate to System Information > Mail Log from the left-hand menu.

3. The list displays all email delivery attempts with key details, including:

   • Recipient

   • Subject

   • Creation Date

   • Result (Success/Failure status)

Reference: For detailed navigation instructions, refer to the Mail Log section in the documentation center.

Keywords: Mail Log, Email Delivery Status, Verify Sent Emails, digiRunner System Information

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Q: How can I filter or search for specific email records?

A: The Mail Log page provides filtering options at the top of the interface:

• Date Range: Filter results within a specific time period.

• Keyword Search: Locate emails by subject, recipient address, or relevant content keywords.

Reference: See the Search Mail Logs guide in the documentation center.

Keywords: Search Email Logs, Filter Mail Records, Keyword Search, Date Range

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Q: How do I view the full email content or diagnose a delivery failure?

A: To review a specific email record:

1. Click the Details icon in the Action column of the Mail Log list.

2. The system redirects you to the Email Details page.

3. On this page, you can view:

   • The complete email message body

   • The final delivery result

   • If the email failed, a specific error message is displayed at the bottom of the page (e.g., "authentication error" or "invalid address"), helping you identify the root cause.

Reference: See the View Mail Logs guide in the documentation center.

Keywords: Email Failure Reason, View Email Body, Debug Email Sending, Error Message

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Q: What steps should I take if all emails fail to send?

A: System-wide email failures typically indicate a configuration or network issue. Check the following:

• Verify SMTP Settings: Go to System Configs > Setting (or System Settings > Email Configuration) and confirm that SERVICE_MAIL_HOST, SERVICE_MAIL_USERNAME, and SERVICE_MAIL_PASSWORD are configured correctly.

• Check Network and Security Controls: Ensure that firewall rules or endpoint security software do not block outbound SMTP connections.

• Provider Verification: If you use Gmail or another third-party email provider, complete any required account verification steps.

Google may issue a security alert during the first SMTP connection attempt. Approve the activity before email delivery can resume.

• Retry Sending: After resolving the issue, manually trigger a resend from the Mail Log page.

Reference: For a complete mail server setup guide, refer to the SMTP Configuration section in the documentation center.

Keywords: SMTP Configuration, Email Sending Failure, Troubleshoot SMTP, Firewall Blocking