Troubleshooting 403 Forbidden Error on Admin Console Login

Q: Why do I receive a 403 Forbidden error with the message "Client(application) disable" immediately after logging into the Admin Console?

(Keywords: 403 Forbidden, Admin Console, Login Error, YWRtaW5Db2525zb2xl, Client(application) disable, tsmp_client)

A: This error occurs when the system detects that the default adminConsole client application is inactive.

If your error response body contains the specific string "YWRtaW5Db2525zb2xl' Client(application) disable", it confirms that the adminConsole client status has been set to disabled.

You can resolve this issue by verifying the client status in the database and re-enabling it using the SQL commands below.

1. Diagnosis: Check Client Status

Execute the following SQL query to check the status of the adminConsole client in your database:

SQL
SELECT * FROM tsmp_client WHERE client_name ='adminConsole';

• Result Analysis: If the CLIENT_STATUS returns 2, the client is disabled, which is the root cause of the 403 error.

2. Resolution: Re-enable the Client

You can fix this using one of the following methods:

Method 1: Direct Database Update (Recommended if Locked Out)

If you are unable to log in with any administrator account, this is the only method to restore access. Run the following SQL command to set the status to 1 (enabled):

SQL
UPDATE tsmp_client SET client_status='1' WHERE client_name ='adminConsole';

After executing this update, attempt to log in to the Admin Console again.

Method 2: Via Admin Console UI

If you have another administrator account that can still successfully log in, you can resolve this without SQL:

1. Log in with the working account.

2. Navigate to Client Management.

3. Locate the adminConsole client and change its status to Enable manually.